Where is my order?
Processing an order takes 3-5 working days, then delivery takes 7-14 working days. If you have been waiting for longer than this, you can either track your order here or contact us at [email protected]
If the package is lost we take full responsibility and send you a new one free of charge.
Part of my order is missing?
We work with hundreds of brands and suppliers, so sometimes to speed up the process, we send you your order in several packages, but of course you pay shipping only once. If it has been more than 30 days you ordered and you still did not receive the rest of your order please contact us at [email protected]
Where do you deliver and how much is shipping?
We ship worldwide and we currently offer shipping for all our customers.
I don’t know what size to choose?
If you have doubts, refer to the sizing charts or order 1 size bigger that you would normally choose.
I want to return or exchange something, what should I do?
If it’s within 30 days after you purchased from us, contact our team at [email protected] to start the easy return process.
I made a mistake in my order, how do I modify it?
It is possible to modify it if the order is not processed yet. Contact us at [email protected] quickly after you ordered and our team will be able to help you.
I changed my mind, how can I cancel my order?
It is possible to cancel it if the order is not processed yet. Contact us at [email protected] quickly after you ordered and our team will be able to help you.
I received a wrong or broken item, what should I do?
Send us a photo or a video of the broken/wrong item at [email protected] and we will send you a new one free of charge.
I want to buy in bulk, how to do it?
For big orders please contact us at [email protected]